Seminars
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Customer Care Reimagined – Comcast’s (Ongoing) Agentic AI journey – Fehran Ture and Sima Taheri (Comcast)
12:00 pm
Customer Care Reimagined – Comcast’s (Ongoing) Agentic AI journey – Fehran Ture and Sima Taheri (Comcast)
@ Hackerman Hall B17
Nov 14 @ 12:00 pm – 1:15 pm
Abstract As customer expectations rise and legacy automation reaches its limits, Comcast is redefining digital care through an agentic AI transformation. This talk chronicles our evolution from scripted bots to modular, autonomous systems of intelligent[...]
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